Return and Exchange: Policy All items must be brought back in their original box, along with the original receipt that is issued to the customer at the time of sale. (No receipt means no exchange, no store credit) Exchanges will only be for the same product. There are no refunds. We reserve the right to add an additional 20% restocking fee should any item be found in good working condition which the customer insists upon returning. The balance will be kept as store credit for a period of 60 days, after which the customer forfeits the amount in question.
Delivery Services: Policy All delivery big or small will be curb side drop of only no exceptions. Driver are third party contractor, we are not bonded nor insured to go in the house. If for any reason customer insists for driver to go in the house Egoody will not be held liable or responsible for any incidents. By asking the driver to install or bring in the house you are at risk and responsible. Delivery charges are non refundable. Due to consumers who takes advantage of our free services this policy will be enforced effective: 08/4/2011
Warranty: You have 7 days to exchange for same item only(starts the day you receive and you will be responsible to bring back and exchange) .. Manufacture warranty will be 30 days.From the day of purchase. Manufacture warranty covers mechanism and parts only. Does not cover anything else (wear and tear..etc..) You are responsible to bring in to the warehouse for warranty. The manufacture will be the judge to determine if you are covered under warranty.
Last updated: 08/18/2012
Latest addition to our store policy
Returns and exchanges.. 7 days from day of purchase customer is responsible to bring back for an exchange or a refund.. Refund will be credit back for item only with a charge of 20% restocking fee. All install, extra services, special orders, deposits and delivery charges are non refundable.
all item must be brought back in its original packaging with hardware, instruction and manual ..not installed. Customer is responsible for all shipping charges.